Refund Policy for Howard Lombard

At Howard Lombard, we take pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, please refer to the following refund and return guidelines.

1. Returns and Exchanges
We accept returns and exchanges on all products within 30 days of receipt. To be eligible for a return or exchange, the item must be unused, in its original condition, and with all tags and packaging intact. Please contact us at [email protected] to initiate the return process.

2. Process for Returning Items
To return an item, please send us an email at [email protected] with your order number and the reason for the return. We will provide you with return instructions and a return address. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the return is approved, a refund will be issued to the original payment method. Refunds are typically processed within 7-10 business days, but please allow up to 14 business days for the refund to reflect on your account, depending on your payment provider.

4. Non-returnable Items
Certain items are not eligible for return or refund, including personalized or custom-made items, final sale products, and gift cards.

5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photographic evidence. We will arrange for a replacement or a full refund, depending on your preference.

6. Shipping Fees
Original shipping fees are non-refundable. Customers are responsible for the return shipping fees, except in cases where the item is damaged or defective.

By purchasing from Howard Lombard, you agree to abide by this refund policy. If you have any questions, feel free to contact us at [email protected].